Terms of service

It is a necessary requirement for the purchase of the products offered on this site that you read and accept the following Terms and Conditions set out below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in the present document. In order to purchase a product, it will be necessary for the user to register by entering reliable personal data and defining a password. The user can choose and change the password for access to the account at any time. Rosita Blue assumes no responsibility in the event that the password is given to third parties. All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of stock and product availability, validation of the payment method and compliance with the conditions required by the selected payment method. The prices of the products offered in this Online Store are valid only for purchases made on this website and for as long as they remain published.

The prices shown do not include any applicable shipping costs, these being identified independently before confirming the purchase In the event that Rosita Blue identifies a manifest error in the price of any of the Products published, they will immediately inform the Customer, as well as carry out the corresponding publication of the rectification of the same through the Website, with the Customer having the option of reconfirming their order at the correct price or, failing that, cancelling it.

Rosita Blue expressly reserves the right to change prices at any time without prior notice.

PROPERTY
Usted no puede declarar propiedad intelectual o exclusiva a ninguno de nuestros productos, modificado o sin modificar. Todos los productos son propiedad de Rosita Blue. En caso de que no se especifique lo contrario, nuestros productos se proporcionan sin ningún tipo de garantía, expresa o implícita. En ningún caso esta compañía será responsables de ningún daño incluyendo, pero no limitado a, daños directos, indirectos, especiales, fortuitos o consecuentes u otras pérdidas resultantes del uso o de la imposibilidad de utilizar nuestros productos.

ANTI-FRAUD CHECK
The customer's purchase may be postponed for anti-fraud checks. It may also be suspended for a longer period of time for further investigation to prevent fraudulent transactions.

PRIVACY
This website ensures that the personal information you submit is kept secure. The data entered by the user or in the case of requiring validation of orders will not be given to third parties, unless it must be disclosed in compliance with a court order or legal requirements. Rosita Blue reserves the right to change or modify these terms without notice.

SHIPPING
The shipping box is made from 82% recycled paper and is 100% recyclable and biodegradable, which promotes sustainable practices and reduces environmental impact.
We look for quality assurance when it comes to shipping and transport.
Orders placed before 12:00h (Central European Time UTC+1) will be delivered within 24 working hours in Spain and from 2 to 8 working days depending on the country of destination.
Shipping costs vary depending on the country of destination and the volume and weight of the order. This surcharge will be reflected in your shopping cart and will be added to the total of your ticket.
Orders over 200€ will benefit from free shipping. Please note that gift cards are not included in the calculation of this 200€ threshold.
You can track your order here: https://e.amphoralogistics.com/ca822a59-5fee-4a34-8699-ef15eac72cd9

PAYMENT METHODS
You can pay for your purchase with Visa or MasterCard.

SECURITY AND BUYER PROTECTION
Your purchase will be secure thanks to SSL encryption.

SALES PROCESS
Once you have placed your order you will receive an email with the products you have purchased and the amount.
Your order will be processed, and you will be able to track your package via a tracking link.

RETURNS
You have 14 calendar days to request an refund. The deadline expires 14 calendar days from the day the package is received.
Products must be in their original condition, unused and in their original packaging. We reserve the right to refuse returns or exchanges if the product does not meet our return conditions.
To request a return you can do so here: https://e.amphoralogistics.com/ca822a59-5fee-4a34-8699-ef15eac72cd9
Please provide your order number and a detailed description of the reason for the return.
We do not accept direct model, color or size exchanges.
If you wish to make a model, color or size exchange, please return the product by following the return process above.
Once we have received and processed your return, you can place a new order for the desired product on our website.

The return shipping costs shall be borne by the customer, unless the reason for the return is an error on our part or a defective product.
The shipping costs of the exchange product will also be the responsibility of the customer, unless the exchange is due to our error or a defective product.
The return shipping cost will be deducted from the amount to be returned to the customer. This means that the customer will receive a refund for the original price of the product minus the return shipping cost.

Refunds will be processed once we receive and verify the condition of the returned product.
The refund will be made using the same payment method used for the original purchase.
If you receive a defective or incorrect product, please contact us immediately so that we can resolve the problem as soon as possible. We will bear the shipping costs associated with returning and replacing defective or incorrect products.
Each bag is unique and hand-woven from recycled plastic by Mexican artisan communities. This explains slight differences in some details or shades from the images shown on the website.
The measurements shown on the website are approximate, as all our bags are handmade.

By making a purchase from our online shop, you agree to be bound by these terms and conditions of return. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Thank you for choosing us!