Refund policy
You have 14 calendar days to request an refund. The deadline expires 14 calendar days from the day the package is received.
Products must be in their original condition, unused and in their original packaging. We reserve the right to refuse returns or exchanges if the product does not meet our return conditions.
To request a return you can do so here: https://e.amphoralogistics.com/ca822a59-5fee-4a34-8699-ef15eac72cd9
Please provide your order number and a detailed description of the reason for the return.
We do not accept direct model, color or size exchanges.
If you wish to make a model, color or size exchange, please return the product by following the return process above.
Once we have received and processed your return, you can place a new order for the desired product on our website.
The return shipping costs shall be borne by the customer, unless the reason for the return is an error on our part or a defective product.
The shipping costs of the exchange product will also be the responsibility of the customer, unless the exchange is due to our error or a defective product.
The return shipping cost will be deducted from the amount to be returned to the customer. This means that the customer will receive a refund for the original price of the product minus the return shipping cost.
Refunds will be processed once we receive and verify the condition of the returned product.
The refund will be made using the same payment method used for the original purchase.
If you receive a defective or incorrect product, please contact us immediately so that we can resolve the problem as soon as possible. We will bear the shipping costs associated with returning and replacing defective or incorrect products.
Each bag is unique and hand-woven from recycled plastic by Mexican artisan communities. This explains slight differences in some details or shades from the images shown on the website.
The measurements shown on the website are approximate, as all our bags are handmade.
Products must be in their original condition, unused and in their original packaging. We reserve the right to refuse returns or exchanges if the product does not meet our return conditions.
To request a return you can do so here: https://e.amphoralogistics.com/ca822a59-5fee-4a34-8699-ef15eac72cd9
Please provide your order number and a detailed description of the reason for the return.
We do not accept direct model, color or size exchanges.
If you wish to make a model, color or size exchange, please return the product by following the return process above.
Once we have received and processed your return, you can place a new order for the desired product on our website.
The return shipping costs shall be borne by the customer, unless the reason for the return is an error on our part or a defective product.
The shipping costs of the exchange product will also be the responsibility of the customer, unless the exchange is due to our error or a defective product.
The return shipping cost will be deducted from the amount to be returned to the customer. This means that the customer will receive a refund for the original price of the product minus the return shipping cost.
Refunds will be processed once we receive and verify the condition of the returned product.
The refund will be made using the same payment method used for the original purchase.
If you receive a defective or incorrect product, please contact us immediately so that we can resolve the problem as soon as possible. We will bear the shipping costs associated with returning and replacing defective or incorrect products.
Each bag is unique and hand-woven from recycled plastic by Mexican artisan communities. This explains slight differences in some details or shades from the images shown on the website.
The measurements shown on the website are approximate, as all our bags are handmade.